SMARTQUEUE®: Virtual Queuing Management System

New Queuing Experience in the Digital Era

Give your customer a safer and touchless queue check-in before entering your premise

Enabling customer journeys in the digital space can significantly enhance the customer experience. By using touchless check-in and waiting off-premise, customers can experience greater flexibility.

Virtual queueing reduces the likelihood of viruses and bacteria spreading within business premises by reducing physical touchpoints. Moreover, virtual queueing improves staff and customer productivity by allowing for better time management.

A smarter solution to minimise on-premises queue congestion

SMARTQUEUE^® virtual queue management solution is designed and developed to enhance customer experience through the flexibility of choosing how a SMARTQUEUE® can access your service. Not only does it provide a better waiting experience for the customer, but Virtual Queuing also minimises queue congestion and crowd within your premise.

SMARTQUEUE^® Virtual Queue Management Solution enables a smarter queue check-in. It features:

Mobile QR code scanning for touchless queue check-in
E-ticket to eliminate paper waste and support more environmentally friendly practices
Optional SMS notification for flexible waiting experience on or off-premises

Virtual Queuing can also complement an existing kiosk-based SMARTQUEUE® Solution, optimising your service delivery, and providing flexibility to your customers in how they interact with your business.

The Main Features
of SMARTQueue® Virtual Queue Management Solution

Virtual Check-In

Give your customer a touchless check-in before entering your premise SMARTQUEUE^® Virtual Queuing enabling more convenient and safer queue check-in by allowing customers to select services on their mobile phones as an alternative to a ticketing kiosk.

E-Ticket

Electronic ticket to support go green campaign SMARTQUEUE^® Virtual Queuing provides an electronic ticket upon service selections to eliminate paper waste and help in protecting our environment.

SMS Notification

Allow for flexible waiting experience on or off-premise SMARTQUEUE^® Virtual Queuing comes with SMS notification to notify your customer when their turn is almost due, allowing customers to wait outside the premise without missing their turn.

Multimedia Display

Keep your customer well-informed and entertained while waiting for their turn SMARTQUEUE^® Virtual Queuing incorporates a multimedia display to present queue information at the waiting area for customers who prefer to wait on-premise. It also can be used as digital signage to show advertisements, events or activities, and/or announcements

Virtual Caller

Manage customer flow effectively with a customer caller SMARTQUEUE^® Virtual Queuing equips staff with a web-based customer-calling module known as the “Virtual Caller” which allows staff to call, recall, and transfer customers.

Dashboard Monitoring & Reporting Function

A powerful tool to monitor and improve staff and service performance SMARTQUEUE^® Virtual Queuing not only provides dashboard monitoring to display the real-time situation at the front-office but also provides comprehensive KPI reports to help the management in decision making and strategic planning of customer experience improvements.

The Additional Features
of SMARTQUEUE® Virtual Queue Management Solution

Appointment Booking System

Increase efficiency of time management by allowing a customer to book an appointment SMARTQUEUE^®appointment booking system allows customers to reserve service and staff based on their preferences. On the other hand, management can improve resource management by allocating staff to serve a particular customer with special needs for a better customer experience.

Mobile Concierge

Give a personalised touch and assistance for customers with special needs SMARTQUEUE^® Virtual Queuing provides a concierge solution where the mobile staff has the capability to check-in and serve customers on the spot.

Report Email Scheduler

Import and export report data periodically SMARTQUEUE^® report email scheduler automatically imports and exports data based on the schedule. By eliminating manual data search, this automatic report scheduling improves the efficiency of your business operation.

Centralised System Configuration

Enable easy configuration based on your business needs Virtual Queuing is equipped with system configuration which gives you the flexibility to configure your system, including service management, staff allocation, service priority, etc. from the headquarters.

Customer Feedback Solutions

Make an effective improvement plan based on real survey data SMARTQUEUE^® Virtual Queuing comes with SMARTFEEDBACK^TM, a revolutionary customer feedback solution designed to enable the management to identify areas of improvement based on feedback from customers.

Multilingual Capability

Enable customers to experience queuing journey in their own local language SMARTQUEUE^®Virtual Queuing is featured with multilingual capability which enables customers to select service and get SMS notifications in their preferred language, enabling a more convenient and familiar experience for every customer.