Privacy Policy

Business Smart Solutions Pty Ltd is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern how we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Personal Information we collect

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect may include:

1. Names
2. Addresses
3. Email Addresses
4. Phone Number

This Personal Information is obtained in many ways, including:

1. Correspondence by telephone,
2. and by email
3. via our website bss.com.au
4. from your website
5. from media and publications
6. from other publicly available sources
7. from cookies
8. and from third parties. We don’t guarantee website links or policy of authorised third parties.

Purpose of collection of your personal information

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. How we use cookies To smoothly navigate and view some of our pages, you will have to accept cookies from our website. The three types of the first-party cookie we use are to:

• store visitor preferences where applicable
• make our website pages operational
• gather analytics data (about user behaviour)

How we use IP address We record the internet protocol (IP) address of your computer when you visit this website. The IP address does not and will not identify you personally. However, it permits us to maintain communications with you as you navigate this website.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information. Business Smart Solutions Pty Ltd does not generally require individuals to disclose “Sensitive Information”. In some limited circumstances, Business Smart Solutions Pty Ltd may ask for your consent to collect sensitive information about you, such as if Business Smart Solutions Pty Ltd requests that you agree to a background check or national police history check in connection with applying for employment at Business Smart Solutions Pty Ltd. If an individual discloses sensitive information to Business Smart Solutions Pty Ltd for any reason, that individual consents to Business Smart Solutions Pty Ltd collecting the information and using and disclosing it for the purpose for which it was disclosed and as permitted by the Privacy Act and other relevant laws. Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

The purpose for which Business Smart Solutions Pty Ltd uses and discloses Personal Information will depend on the circumstances in which it is collected. Generally, Business Smart Solutions Pty Ltd may use or disclose Personal Information:

• For the purposes for which it was collected
• For a related secondary purpose, if the use or disclosure could be reasonably expected
• For other purposes to which an individual has consented
• As otherwise authorised or required by law.

Business Smart Solutions Pty Ltd may disclose Personal Information to third parties, such as law enforcement agencies or government authorities, without authorisation in some circumstances, per the APPs. This may include disclosing your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and comply with a judicial proceeding, court order, request from a regulator or any other legal process served on Business Smart Solutions Pty Ltd. Suppose Business Smart Solutions Pty Ltd (or one of its businesses) is subject to a takeover, divestment, or acquisition. In that case, Business Smart Solutions Pty Ltd may disclose your Personal Information to the new owner of the business. Business Smart Solutions Pty Ltd will not sell Personal Information to a third party without the individuals’ consent to whom the Personal Information applies. Business Smart Solutions Pty Ltd may sell de-identified, aggregated data to third parties that cannot be used to identify an individual specifically.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and unauthorised access, modification, or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is stored in client files that we will keep for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and update and correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Business Smart Solutions Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable to update our records and ensure we can continue to provide quality services to you. Direct Marketing Business Smart Solutions Pty Ltd may send marketing communications in line with an individual’s previously expressed marketing preferences or otherwise permitted under the Privacy Act and other relevant laws such as the Spam Act 2003 (Cth). These marketing communications may be sent in various forms, including mail, SMS, fax and email, per applicable marketing laws. If you indicate a preference for a communication method, we will endeavour to use that method whenever practical to do so. Individuals who do not wish to receive such communications, can contact Business Smart Solutions Pty Ltd at info@bss.com.au to modify their preferences, or follow the opt-out instructions in each marketing communication. Website Policy Business Smart Solutions Pty Ltd.’s privacy policy also applies to its websites, including the Australian section of our main website at www.bss.com.au. As the internet is not always a secure environment, Business Smart Solutions Pty Ltd cannot provide any assurance regarding the security of transmission of information you communicate to us online. Business Smart Solutions Pty Ltd cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you send or share to Business Smart Solutions Pty Ltd online is transmitted at your own risk. However, once Business Smart Solutions Pty Ltd has received your Personal Information, Business Smart Solutions Pty Ltd will take appropriate security measures to prevent unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss of personal information once it is under Business Smart Solutions Pty Ltd ‘s control.

Policy Updates

Business Smart Solutions Pty Ltd reserves the right to review and update this Privacy Policy from time to time. Business Smart Solutions Pty Ltd will place any updates on this webpage. By continuing to use this website after such changes have been made, you acknowledge and agree you have read, understood, and accept the changes. This Privacy Policy was last pdated on 21 January 2021.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at: 410 Botany Road, Beaconsfield, NSW 2015 Email: info@bss.com.au Telephone: +61 (2) 9516 2280      Fax: +61 (2) 9516 2290 This page was last updated on 20/07/2022 at 2:00 PM AEST.